Capitol Complex Construction

If you are planning to visit the Railroad Commission’s Austin offices in the William B. Travis state office building, please be aware of changes to traffic patterns and the availability of metered parking in the area due to the Capitol Complex Construction project.  Click here for additional information.

Informal Complaint Statistics

This page provides a general summary of informal complaints.  The count on this page includes informal complaints filed since July, 1996.  The information is updated every six months.

A review of the current and settled complaints as of February 12, 2018 provides the following data:

  • 17 active complaints or inquiries on file.
  • 129 settled complaints or complaints moved to the formal complaint process.

A breakdown of the 129 settled complaints are as follows:

  • 121 settled.
  • 8 moved to the formal complaint process.

Complaint Category Definitions:

Active - complaint in process.

Settled - complaint was settled either by resolution of the issue or the decision of the parties not to pursue the complaint further.

Formal Complaint - parties to the informal complaint moved the complaint to the Commission's formal complaint process.

Last Updated: 2/12/2018 6:45:35 PM