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Complaint Filing

Natural Gas:

Customer Information Regarding Your Natural Gas Bill

Propane:

Filing a Customer Complaint regarding your Natural Gas or Propane Distribution System Bill or Service:

Complaint Process
Online Customer Complaint Form
Toll: 1-877-228-5740
Complaint Line: 512-463-7164
Email: GasComplaints@rrc.texas.gov

Natural Gas Purchasing, Selling, Shipping, Transportation or Gathering Practices:

Procedure for Filing and Responding to Informal Complaints About Natural Gas Purchasing, Selling, Shipping, Transportation, or Gathering Practices
Disputes Not Included in the Informal Complaint Procedure
Informal Complaint Statistics
Filing a complaint:
- Informal Complaint Preliminary Information OR
- Informal Gas Transportation Purchase Complaint - Preliminary Information Online Form

Commissioners

Jim Wright
Chairman
Christi Craddick
Commissioner
Wayne Christian
Commissioner

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